One day, a Mechanical Engineer, Electrical Engineer, Chemical Engineer and Computer Engineer were driving down the street in the same car. All of a sudden, the car broke down.
The Mechanical Engineer said, "I think a rod broke."
The Chemical Engineer said, "The way it sputtered at the end, I don't think it's getting gas."
The Electrical Engineer said, "I think there was a spark and something is wrong with the electrical system."
All three turned to the computer engineer and said, "What do you think?"
The Computer Engineer said, "I think we should all get out and get back in."
Customer: "Your sound card is defective and I want a new one." Tech Support: "What seems to be the problem?" Customer: "The balance is backwards. The left channel is coming out of the right speaker and the right channel is coming out the left. It's defective!" Tech Support: "You can solve the problem by moving the left speaker to the right side of the machine and vice versa." Customer: (sputter) (click) Tech Support: (snicker)***I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve. She could not print yellow. All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and yellow. For instance, green is a combination of cyan and yellow, but green printed fine.Every color of the rainbow printed fine except for yellow. I had the customer change ink cartridges. I had the customer delete and reinstall the more...
"Hello. Tech Support; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Hmm. So what does your screen look like now?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
[Uh-oh. Well, let's give it a try anyway.]
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
[Uh-huh, thought so. Let's try a different tack.]
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor: I told you, it won't accept anything I type."
[Ah-at least s/he knows what a cursor is. Sounds like a hardware more...
A guy rings tech support to report that his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup files and it will fix the problem! All I need is for you to tell me the command.
Ten minutes later, the User is still adamant that they are right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.
Ten minutes later.
User: It didn't work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS more...
Tech Support: "All right. Now click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "Yes, click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "That's right. Click 'OK'."
Customer: "So I click 'OK', right?"
Tech Support: "Right. Click 'OK'."
Customer: "I clicked 'Cancel'."
Tech Support: "YOU CLICKED 'CANCEL'???"
Customer: "That's what I was supposed to do, right?"
Tech Support: "No, you were supposed to click 'OK'."
Customer: "I thought you said to click 'Cancel'."
Tech Support: "NO. I said to click 'OK'."
Tech Support: "Now we have to start over."
Tech Support: "Because you clicked 'Cancel'."
Customer: "Wasn't I supposed to click 'Cancel'?"
Tech Support: "No. Forget that. Let's start from the more...