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    Helpdesk 3

    Hot 3 years ago

    These are stories from help desks around the country.

    At 3: 37 a. m. on a Sunday, I had just looked at the clock to determine my annoyance level, when I received a frantic phone call from a new user of a Macintosh Plus. She had gotten her entire family out of the house and was calling from her neighbor's. She had just received her first system error and interpreted the picture of the bomb on the screen as a warning that the computer was going to blow up.

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    Tech Support: "I need you to right-click on the Open Desktop."
    Customer: "Ok."
    Tech Support: "Did you get a pop-up menu?"
    Customer: "No."
    Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
    Customer: "No."
    Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"
    Customer: "Sure, you told me to write' click' and I more...

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